Privacy Policy
Privacy Policy for Norcrest Tree Service
Last updated: July 10, 2025
1. Introduction
At Norcrest Tree Service, your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our arbor care services, either online, by phone, or in person. We use Jobber, a secure client relationship management platform, to help manage and streamline our operations.
2. Information We Collect
We may collect and store the following personal and service-related data:
- Contact Information: Name, phone number, email address, and physical address.
- Service Details: Property information such as tree types, job scope, and appointment history.
- Billing Information: Credit card or payment account details (processed securely via Jobber’s payment partners).
- Communications: Messages, job notes, and customer feedback submitted via Jobber or through our website.
- Website Data: IP address, browser type, device info, and usage analytics through cookies.
3. How We Use Your Information
We use your data, including information managed within Jobber, to:
- Schedule and manage service appointments.
- Create and send job estimates and invoices.
- Process payments through secure Jobber-integrated systems.
- Communicate with you about services, reminders, or updates.
- Improve our customer service and business operations.
- Fulfill legal obligations and resolve disputes.
4. Use of Jobber
We use Jobber as our official client management system. Jobber assists with:
- Securely storing customer information and service history.
- Scheduling and dispatching service calls.
- Collecting payments via Jobber’s integrated payment providers (e.g., Stripe).
- Sending automated messages and service notifications.
Jobber complies with applicable data protection laws and uses encryption and secure data storage practices. You can read more about their privacy standards at https://getjobber.com/privacy-policy/.
5. Sharing of Information
We do not sell or rent your personal information. We may share your data with:
- Trusted service providers, such as Jobber and payment processors, to help manage your services.
- Legal or regulatory authorities, when required by law.
All third parties are contractually obligated to maintain data confidentiality and comply with relevant privacy laws.
6. Data Security
We implement strong administrative, technical, and physical safeguards—alongside Jobber’s own security measures—to protect your information from unauthorized access, disclosure, or misuse.
7. Your Rights and Choices
You have the right to:
- Request access to the personal data we store about you.
- Ask for corrections or updates.
- Request deletion of your data, subject to legal and operational limitations.
- Opt out of receiving marketing communications.
To exercise these rights, please email us at [[email protected]].
8. Cookies and Tracking
We may use cookies and analytics tools on our website to understand traffic patterns and improve user experience. You can control cookie usage through your browser settings.
9. External Links
Our website or emails may include links to other websites (such as Jobber’s client portal). We are not responsible for the content or privacy practices of third-party sites.
10. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.
11. Policy Updates
We may update this Privacy Policy to reflect changes to our operations or compliance requirements. Updates will be posted on this page with the revised date above.
12. Contact Us
Norcrest Tree Service
Email: [email protected]
Phone: 406-522-3209
Mailing Address: PO Box 728, Bozeman, MT 59771
Website: norcrest.net
